**About Signzy**
Signzy is an AI powered RPA platform for financial services. No matter how complex your workflow or operational complexity, Signzy is able to completely automate your back-operations decision making process into a real-time API. This is possible due to a combination of Nebula - Our no code AI model builder and our Fintech API Marketplace of over 200+ APIs. Today we work with over 90+ FIs globally including the 4 largest banks in India and a Top 3 acquiring Bank in the US. Globally we have a strong partnership with MasterCard and offices in New York and Dubai to serve our customers in the 2 geographies. Our Product team of 120+ people is building a global AI product out of Bangalore.
**Working at Signzy**
At Signzy we breathe software and exploit the latest technologies to create the most amazing products. We comprise a tech-savvy team and are backed by investors who are enthusiastic about creating solutions using technology.
This is an invitation to be a part of the future!
**Roles and Responsibilities**
Be the first point of contact for Signzy's clients and partners, troubleshoot issues or escalate them internally
Research, debug and solve client's issues
Become an expert in Signzy’s products.
Work closely with Support, Product and Engineering teams to improve the support system
Play a significant role in the growth and development of our customer support competency
**What you will need**
Fluent English (verbal and written)
Mandatory skill to be able to write short technical explanations
Ability to self-manage time and prioritize tasks accordingly
Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
Aptitude to multitask with a high volume of tasks
Responsible, independent.
Team player with solid communication and presentation skills
Basic understanding of SAAS product development and its technology stacks (e.x. Javascript, CSS, Java, NGINX, mysql, MongoDB etc) will be an added advantage.
**Desired Skills**
At least one or two years of experience as Technical Support or QA
Team player with solid communication and presentation skills.
Ability to effectively interact with both technical and non-technical audiences and communicate effectively between the two