**About Signzy**
Signzy is an AI-powered RPA platform for financial services. No matter how complex
your workflow or operational complexity, Signzy is able to completely automate your
back-operations decision-making process into a real-time API. This is possible due to a
combination of Nebula - Our no-code AI model builder and our Fintech API
Marketplace of over 200+ APIs. Today we work with over 90+ FIs globally including the
4 largest banks in India and a Top 3 acquiring Bank in the US. Globally we have a
strong partnership with MasterCard and offices in New York and Dubai to serve our
customers in the 2 geographies. Our Product team of 120+ people is building a global
AI product out of Bangalore.
**Working at Signzy**
At Signzy we breathe software and exploit the latest technologies to create the most
amazing products. We comprise a tech-savvy team and are backed by investors who
are enthusiastic about creating solutions using technology.
This is an invitation to be a part of the future!
**Roles and Responsibilities**
● Become an expert in Signzy’s products
● Work closely with Support, Product, and Engineering teams to improve the support
system
● Be the first point of contact for Signzy's clients and partners, troubleshoot issues,
or escalate them internally
● Research, debug and solve client's issues
● Analyze the logs for reported issues and escalate to the next level teams with a
clear description of the issue.
● Effectively communicate to the client the solutions given by the Product and
Engineering teams for the reported issues.
● Play a significant role in the growth and development of our customer support
competency
● Handles client queries via emails
and track them till closure
**What you will need**
● Fluent English (verbal and written)
● Ability to self-manage time and prioritize tasks accordingly
● Ability to work effectively in a fast-paced, innovative environment demonstrating
high energy, a sense of urgency, and decisiveness
● Should be a Customer-centric
● Customer success in SAAS companies is a priority
● Strong understanding of Product
● Basic understanding/working knowledge in Linux environment (RHEL is
recommended)
● Logging issues in JIRA, Response to customer complaints, Conveying complaints to
the Developers
● Basic knowledge of Technologies
● Product-based preferred but not mandatory
● Responsible, independent
● Team player with solid communication and presentation skills
● Basic understanding of SAAS product development and its technology stacks (e.x.
Rabbit MQ, MongoDB, etc) will be an added advantage
**Desired Skills**
● At least one or two years of experience as Customer Support
● Team player with solid communication and presentation skills
● Good to have a working knowledge of Implementation experience with any of the
business applications